Privacy Policy

1. Introduction

This Privacy Policy describes how Pralaya Vacation collects, uses, stores, discloses and protects personal information obtained through our website and travel services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to information collected through our website, booking enquiries, tour packages, hotel reservations, flight bookings, vehicle rentals, visa assistance, cruise bookings and other travel-related services provided by Pralaya Vacation.

2. Information We May Collect

Depending on the services you request, we may collect information necessary to process your enquiry, reservation or travel arrangement.

Personal Information

• Full name
• Mobile or telephone number
• Email address
• Residential or correspondence address
• Date of birth where required for travel services
• Nationality where required
• Passport information where required
• Visa-related information where applicable
• Travel preferences and requirements
• Emergency contact information where provided

Booking Information

• Travel dates
• Destination information
• Number of travellers
• Hotel preferences
• Flight details
• Vehicle requirements
• Tour package selections
• Special requests

3. Information You Provide to Us

We may receive information directly from you when you contact us, submit an enquiry, request a quotation, make a booking, communicate with our team, or provide information required to arrange travel services.

You are responsible for ensuring that information provided to us is accurate, complete and up to date.

4. How We Use Your Information

We may use collected information for legitimate business and service-related purposes, including:

• Responding to enquiries and requests
• Preparing travel quotations
• Processing bookings and reservations
• Arranging flights and hotels
• Arranging transportation and vehicle rentals
• Providing tour packages and travel services
• Providing visa assistance
• Processing cruise reservations
• Communicating booking confirmations
• Providing changes, updates and alerts
• Processing cancellations and refunds
• Improving our website and services
• Preventing fraudulent or unauthorized activity
• Complying with applicable legal requirements

5. Sharing of Information

Pralaya Vacation may need to share relevant information with third-party service providers where necessary to provide the travel services requested by you.

These parties may include:

• Airlines and airline booking partners
• Hotels and accommodation providers
• Transportation and vehicle providers
• Tour operators
• Cruise operators
• Visa and documentation service providers
• Payment processors and banking partners
• Technology and communication service providers

We aim to share only the information reasonably required for the relevant service or transaction.

6. Payment Information

Payments may be processed through third-party payment gateways, banks or other payment service providers.

Where payments are processed by an external payment provider, your payment information may be handled directly by that provider according to its own privacy policy and security procedures.

Pralaya Vacation does not intend to unnecessarily retain sensitive payment credentials such as complete card numbers, CVV numbers or banking passwords.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve website functionality, user experience and security.

Cookies may help us understand how visitors interact with our website and may allow certain website functions to operate correctly.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Website Analytics

We may use website analytics or similar technologies to understand website traffic, visitor behaviour and performance.

Such information may be used to improve website performance, content, usability and services.

9. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored through electronic systems.

10. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business records, process transactions, resolve disputes, comply with legal obligations and protect our legitimate business interests.

The retention period may vary depending on the nature of the information and the purpose for which it was collected.

11. Third-Party Websites and Services

Our website or communications may contain links to websites, booking systems or services operated by third parties.

Third-party websites operate independently and may have their own privacy policies, terms and security practices.

Pralaya Vacation is not responsible for the privacy practices or content of third-party websites.

12. Children's Privacy

Our website and travel services are not specifically directed toward children.

Where information relating to a child is required for a legitimate travel booking, such information should be provided by or with the involvement of a parent, guardian or authorized adult.

13. Marketing Communications

Where permitted and where appropriate, we may contact customers with information about travel services, offers, destinations, packages or other relevant services.

Customers may request that marketing communications be stopped or reduced where applicable.

Service-related communications, such as booking confirmations, payment updates, cancellation notices and important travel information, may still be sent when necessary to complete or manage a transaction.

14. Your Rights and Choices

Depending on applicable law, you may have rights relating to your personal information, including the ability to request:

• Access to certain personal information
• Correction of inaccurate information
• Updates to your contact information
• Information regarding how your data is used
• Withdrawal of certain communications preferences

Requests may be subject to identity verification and applicable legal or contractual requirements.

15. International Travel and Data Transfers

Travel services may involve airlines, hotels, transportation companies, visa authorities, tour operators and other providers located in different countries.

As a result, information necessary to complete a travel booking may need to be transferred to or processed in another country.

Such processing may be necessary to provide the travel service requested by you.

16. Fraud Prevention and Legal Disclosure

We may use or disclose information where reasonably necessary to:

• Prevent fraud or unauthorized transactions
• Protect customers and our business
• Investigate suspected misuse of our services
• Respond to lawful government requests
• Comply with applicable laws and regulations
• Protect legal rights or defend claims

17. Information Accuracy

Customers should ensure that names, passport details, dates of birth, travel dates, contact details and other information supplied for bookings are accurate.

Incorrect information may result in booking errors, additional charges, denied boarding, visa problems or other travel-related consequences.

Pralaya Vacation should be informed as soon as possible if any information supplied for a booking needs to be corrected.

18. Changes to This Privacy Policy

Pralaya Vacation may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on this page with an updated effective or revision date where appropriate.

We recommend that visitors periodically review this page for any changes.

19. Contact Us About Privacy

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact Pralaya Vacation.

20. Important Notice